Our Impact

Debt advice can be life-saving.  Every day we are approached by individuals who are facing financial crisis because of unexpected changes to the life circumstances, such as relationship break-up, redundancy and bereavement or simply because they are living below the poverty line. We give individuals access to free specialist advice and ongoing support when they need it most.

We regularly ask our clients to provide feedback on the service provided, the advice given and comment on whether they feel that our advice will make a lasting difference to their lives.

Our client feedback from 2010-11 demonstrates our impact on lives:   

  • 73% report improved ability to cope with their debt
  • 72% report improved ability to manage financially
  • 53% report improved relationships with partner and family
  • 45% report an improvement in health
  • 64% report improved self-esteem

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Over the last year we have:

  • Helped more than 3,000 people with full debt casework
  • Helped more than 500 vulnerable people improve their financial skills
  • Achieved financial gains of £2,406,932 for vulnerable low-income clients
  • Gained £117,668.77 in charitable grants for vulnerable low-income households to buy essential household items including cookers, fridges and beds and to address energy debt arrears.
  • Helped more than 400 people at risk of fuel poverty through a energy audit home visit

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If you’d like to support our work to relieve and prevent poverty please visit our Get Involved page.
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