Debt Advice Services
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There are five different ways to access debt advice at BDAC: a Drop-in session, Appointment, Telephone, Email or through Skype. Please see below for more details of which service would suit you best.
1) Debt advice Drop-in sessions
If you receive means tested benefits you can attend one of our debt advice drop-in sessions. These are open at 9:30am every Monday and Tuesday morning. We advise that you arrive early to reduce any waiting time. We will ask you to complete some forms before being seen by a specialist debt adviser. BDAC Opening Times.
Below are some answers to questions that we are often asked about the drop-in sessions:
Who can attend?
Drop-in sessions are for new enquiries only (please do not come if you already have an adviser*). The Drop-in is restricted for people who are claiming means tested benefits. If you are not receiving means tested benefits we run an appointment system, please call us on 0117 954 3990 for more information or see below for further details. Please note that we can only advise on PERSONAL debt. We cannot advise on any business debt issues, even if the business is no longer in existence.
*If you need to speak with your adviser about your case, please call on 0117 954 3990.
What information do I need to bring to Drop-in?
In order to comply with our funder requirements, we MUST have proof of income for every client we help. This can be a payslip; the most recent benefits statement; or bank statement which details where the income is coming from. If you do not supply proof of your income we will not be able to help you. Please double check that you have the right information by using the checklists below:
Proof of Income Client Checklist
Proof of Income Client Checklist – SOMALI
Please also bring any up to date correspondence about your debts, for example, statements, balances or letters.
How to Find us:
Our address is 2nd Floor, 48-54 West St, St Philips, BS2 0BL (above Sofa Project in Old Market). We are wheelchair accessible. View Map
2) Debt Advice Appointments
If you are not receiving means tested benefits but would like to see an adviser in person you can make an appointment. Please call us on 0117 954 3990 for more information or to book. Appointments are subject to availability and there may be a waiting list. You will need to bring proof of your income and any paperwork relating to your debt to the appointment.
If you are unsure whether you should come to Drop-in or make an appointment please call to check on 0117 954 3990.
3) Debt Advice by Telephone
You can also get debt advice by telephone on a Thursday morning please give us a call on 0117 954 3990. You will be asked to register your details with the administration team and an adviser will return your call during the day.
4) Debt Advice On-line
You can now access free, independent debt advice on line. Just visit our On-line Advice tab, fill in the on-line form and a specialist debt adviser will be in touch shortly.
5) Debt advice via Skype
You can now make an appointment to speak with a BDAC debt advisor via Skype.
All you need is a computer, speakers and an internet connection. We can offer a one hour appointment where you can discuss your debt problems confidentially with an advisor over the internet. Skype is available as a free download from www.skype.com and BDAC does not charge for its services.
If you would like to make a Skype appointment with an advisor, please contact our offices on 0117 954 3990 (Mon-Fri 09:30 – 5:00) or send an e-mail to simon@bdac.org.uk.
We offer a non-judgemental and supportive service.
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